European Auto Body of Escondido

Customer Satisfaction Survey

R.O. Number :	*
First Name:	*
Last Name:	*
Address:
City:
State:
Zip:

What is the best way to contact you? (please select all that apply)

Email:		*
Home Phone:
Work Phone:
Cell Phone:

Date of Service:

Service Writer:

Based on your overall service experience, would you recommend European Auto Body, Inc. to your friends, family and colleagues for their collision repair needs?

	Yes \| No - If no, why not?

How satisfied were you with the service you received from our staff?

	Very Satisfied \| Satisfied \| Not Satisfied

What could we have done differently to improve your experience with us?

The service staff listened and understood my needs.

	Strongly Agree \| Agree \| Disagree \| Strongly Disagree

How satisfied are you with the quality of work performed on your vehicle for this repair order?

	Very Satisfied \| Satisfied \| Not Satisfied \| Very Dissatisfied:

What could we have done to increase your satisfaction with the work performed on your vehicle?

Was your vehicle available at the time it was promised?

	Yes \| No

How many visits did it take to have your most recent service needs taken care of?

	1 Visit \| 2 Visits \| 3 Visits \| 4 or More Visits

If your vehicle was not repaired on the first visit, why not?

	Part not Available \| Could not Identify Problem
	Work not Completed \| Service Schedule too Full to Accept Work

Additional Comments regarding your service experience and/or quality of the repairs on your vehicle.

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